IT Operations Analyst

Company: Odaseva
Location: San Francisco
Posted on: November 13, 2024

Job Description:

About Odaseva:Odaseva helps Salesforce enterprises protect and secure their most valuable asset - data.With the Odaseva Enterprise Data Security Platform, data-driven enterprises can secure critical Salesforce data against evolving threats, maintain operational integrity, and comply with data regulations.Global Fortune 500 companies like LVMH, Michelin, Schneider Electric, Toyota, Capgemini and non-profits trust Odaseva with their most complex data security challenges. More than 120 million Salesforce users rely on Odaseva, and we're backed by Salesforce Ventures.Odaseva's integrated suite of security products features Zero Trust architecture and real-time processing that not only meets but anticipates the stringent demands of global compliance. We provide businesses with the tools to prove recovery readiness, streamline precise data restoration, and leverage tools that protect the integrity and availability of critical data.It's a great time to join us!When you join Odaseva, you'll work alongside some of the most accomplished people in the Salesforce ecosystem.Your Role:Odaseva is seeking an IT Operations Analyst to join our exceptional team to significantly accelerate our growth and make an impact in the development of the internal IT.The ideal candidate for this position should possess a strong curiosity in IT infrastructure and SaaS technologies. The next coworker should be skilled in monitoring and troubleshooting system performance, with a proactive approach to identifying and resolving issues before they impact business operations. The candidate must have experience with various IT management tools and be comfortable working with ticketing systems. Strong analytical skills, attention to detail, and the ability to work efficiently. Excellent communication skills are also critical, as the role often requires collaboration with different teams and clear documentation of processes and incidents. A background in cybersecurity would be nice to have, enabling the candidate to contribute to the optimization and security of IT operations.Your responsibilities will include:

• Leadership:
• Leading office support and operations in the US
• Manage hardware staging processes
• Handle onboarding, offboarding and access management tasks
• Maintain regular reviews/reconciliation of all IT assets
• Coordinating equipment disposal or recycling
• Assist and lead with IT projects and initiatives
• Leading the monitoring on our different SaaS solutions
  • Ownership for the following missions:
  • Own level 2 and 3 IT support to help our coworker on a daily basis. Mainly US/San Francisco time zone.
  • Identify areas of improvement in business processes
  • Events support: during special events such as Dreamforce or Salesforce World Tour.
    • IT Security and Compliance:
    • Work hand in hand with the head of IT and the security team to provide reports and audits on a monthly and quarterly basis where the goal is to achieve SOC2 and ISO 27001 compliances.
    • Enforce security policies to safeguard the organization's data and IT assets.You will bring:
      • Bachelor's degree in Computer Science, Information Technology, or a related field or related experience.
      • 3-4 years experience in IT support and administration.
      • Strong technical skills in troubleshooting hardware and software issues.
      • MacOS, Windows, iOS, Android systems knowledge.
      • Google Workspace administration
      • Intune/Entra administration
      • Experience with hardware imaging, staging, and deployment processes.
      • Familiarity with user onboarding and access management procedures.
      • Excellent organizational and time management skills, multi-tasking, and prioritizing capabilities
      • Strong communication and interpersonal abilities.
      • Ability to work effectively both independently and as part of a team.
      • Regular attendance and punctuality.
      • Ability to professionally interact with management and coworkers.Salary: $50,000 - $500,000 a yearOdaseva's values are: Trust, Customer Centricity, Engagement, Excellence, Continuous Innovation, and TeamworkOdaseva offers an inclusive, supportive work environment where talented people innovate and grow. In our work together, we seek to be smart, humble, hardworking and above all - collaborative. If this sounds like a good fit for you, we encourage you to apply.We are:
        • Pro-equality, pro-diversity
        • A team of smart and kind people (inspire emulation - not competition)
        • A culture of professional excellence yet casual style
        • A place where you can make an impact and grow your career
        • A company at the forefront of data & cloud innovation
        • A competitive employer
        • Truly international, with offices in Paris, San Francisco, Sydney and London
        • In favour of Flex officeOdaseva is an EEO employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Keywords: Odaseva, Arden-Arcade , IT Operations Analyst, Professions , San Francisco, California